Customer Team Member

Co-op; Buckie; On-site; GBP 14,000 - 16,000; Part time

Benefits offered by this job

Full training provided

30% staff discount

Pension scheme with employer contrib.

Holiday entitlement 31 days incl bank

GP access 24/7 support programme

Cycle-to-work scheme

Market-leading policies

Job summary

Co-op Buckie is hiring a Customer Team Member to join our local store. In this part-time role, you’ll deliver friendly, helpful service on a busy shop floor and may work in the post office, bakery, or assist with online orders.

We provide full training, 20 hours per week with regular overtime, and benefits such as a 30% staff discount, pension, and holiday entitlement. Shifts include late afternoons and weekends; you’ll be part of a welcoming team serving the community.

Qualifications

• Customer service mindset and a passion for helping people.
• Ability to work flexibly across shifts and weekends.
• Interest in retail and working in a busy store environment (experience not essential).

Responsibilities

• Deliver friendly, helpful service and assist with store operations.
• Work hands-on on the shop floor and tills to support daily sales.
• Keep shelves stocked, check prices and stock accuracy.
• Ensure store safety and compliance with price/date/temperature checks.
• Promote Co-op Membership and support the local community.

Skills

Customer service

Teamwork

Flexibility

Retail interest

Job description

Customer Team Member

Location: 12 Grant Street Cullen, Buckie, AB56 4RS

Pay: £13.04 per hour

Contract: 20 hours per week + regular overtime, permanent contract, part time

Working pattern: Closing shifts from mid-afternoon through to late evening. Will include at least 1 weekend shift which will require flexible availability. We’re happy to discuss this further at interview.

Full, paid training provided

We’re looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in our local Co-op store.

As a Customer Team Member, you’ll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

What you’ll do

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community

What you’ll bring

• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market-leading policies to help you through life's big moments

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

We reserve the right to remove a vacancy before the scheduled closing date.