Customer Team Member

CO-OP; Brentford; On-site; GBP 18,000 - 23,000; Part time

Benefits offered by this job

30% discount on Co-op products

Pension scheme with employer contrib.

Holiday entitlement (31 days pro rata)

Cycle-to-work scheme

Full training and career development

Job summary

CO-OP is hiring Customer Team Members to join our local store and provide friendly, helpful service to customers every day. You’ll work as part of a team in a fast-moving environment, helping with in-store roles or online order picking and packing for home delivery.

You’ll be stocking shelves, assisting customers, and promoting Co-op membership. The role emphasizes flexibility across shifts, including weekends and closing duties, with full training and career development available.

Qualifications

• Full training provided and a mix of opening, middle and closing shifts.
• Flexibility to work on weekends and at least two closing shifts per week.
• Customer-focused service in a busy Co-op store.

Responsibilities

• Deliver friendly, helpful service to customers on the shop floor and tills.
• Keep shelves stocked, check prices and dates, and support daily operations.
• Promote Co‑op membership and assist with post office, bakery or online order duties as needed.
• Work as part of a team to ensure a smooth, safe and legal store environment.

Job description

Contract

Contract: 8 hours per week + regular overtime, 3 month temporary contract, part time

Working pattern

Working pattern: A mix of opening shifts, middle shifts, and closing shifts. At least 2 shifts will be closing and at least 1 will be at the weekend. We're happy to discuss your availability further at interview.

Full, paid training provided

Full, paid training provided

We're looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you’ll do

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community

A genuine passion for helping people and delivering great customer service

• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market-leading policies to help you through life's big moments

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.