Customer Team Member

Co-op Digital; Bolton Green; On-site; GBP 9,700 - 12,000; Part time

Benefits offered by this job

Full training

30% staff discount

Flexible pay access

Pension contributions

31 days holiday

GP access

Cycle-to-work

Industry-leading policies

Job summary

Co-op Digital in Bolton is hiring a Customer Team Member to provide friendly, helpful service on the shop floor and tills. The role includes flexible shifts, weekend work, and a permanent, part-time contract with paid training. You may work in post office, bakery, or assist with online orders, helping customers and the local community every day.

The team focuses on stocking shelves, pricing, and ensuring a safe, compliant store while promoting Co-op Membership and community links.

Qualifications

• Experience delivering friendly, helpful customer service.
• Ability to work across varied shifts including early mornings, afternoons, and weekends.
• Interest in retail and serving the local community.

Responsibilities

• Deliver friendly and thoughtful service on the shop floor and tills.
• Work with the team to keep the store running smoothly.
• Maintain shelves, check prices and stock accuracy.
• Ensure store safety and legal compliance.
• Promote Co-op Membership and community links.
• Support daily operations to create a great shopping experience.

Skills

Customer service mindset

Flexibility across shifts

Retail interest

Job description

Customer Team Member

Location: 383 Wigan Road , Bolton, BL3 4QJ

Pay: £13.04 per hour

Contract: 16 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) including at least 1 weekend shift, to be discussed at interview

Full, paid training provided

We’re looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you’ll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you’ll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community

What you’ll bring:

• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market-leading policies to help you through life's big moments

A place you'll belong:

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you’ll need to complete two online assessments. It will take 15- 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.