Customer Team Member

Co-op Digital; Bala; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Full training

Discount on Co-op products

Pension scheme (employer contributions

Holiday 31 days

GP access 24/7

Cycle-to-work

Inclusion policies

Job summary

Co-op Bala is hiring a Customer Team Member on a part-time basis. You’ll work on the shop floor and tills, closing shifts from mid-afternoon to late evening, with at least one weekend shift and regular overtime. Full, paid training is provided and you will help keep shelves stocked and support daily store operations.

You’ll join a team focused on friendly service, pricing accuracy, and community engagement while promoting Co-op membership and local charities.

Qualifications

• A genuine passion for helping people and delivering great customer service.

Responsibilities

• Deliver friendly service and help customers on the shop floor and tills.
• Work with the team to keep the store running smoothly.
• Contribute to daily operations to create a great shopping experience.
• Keep shelves stocked, check prices and stock accuracy.
• Ensure store safety and compliance with prices, dates, and temperatures.
• Promote Co-op Membership and support the local community.

Skills

Customer service

Job description

Customer Team Member

Location: 78-86 Stryd Fawr , Bala, LL23 7AD

Pay: £13.04 per hour

Contract: 12 hours per week + regular overtime, permanent contract, part time

Working pattern: Closing shifts from mid-afternoon through to late evening. Will include at least 1 weekend shift which will require flexible availability. We're happy to discuss this further at interview.

Full, paid training provided

Why this job matters:

You'll help keep our shelves stocked and support sales, making sure customers can find what they need. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed


• Work with your team to keep the store running smoothly


• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience


• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy


• Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be


• Promote Co-op Membership and support your local community

What you'll bring:

• A genuine passion for helping people and delivering great customer service


• The ability to work flexibly across a number of shifts and as part of a team


• An interest in retail and working in a busy store environment (experience not essential)

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources


• 30% discount on all Co-op products in-store


• Flexible access to your pay as you earn it


• A pension scheme with up to 10% employer contributions


• 31 days of holiday (including bank holidays, pro rata for part time colleagues)


• 24/7 access to GP appointments, and colleague support programme


• Cycle-to-work scheme


• Market-leading policies to help you through life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion