Customer Team Leader — Store Coach & Community Builder

CO-OP; Cardiff; On-site; GBP 20,000 - 25,000; Part time

Job summary

A community-focused retail organization in Cardiff seeks a part-time Customer Team Leader to lead a friendly team, deliver exceptional customer service, and support store operations. Responsibilities include coaching team members, managing stock accuracy, and engaging with the local community. Candidates should possess strong people skills and organizational abilities. Flexible shift availability is required. The role comes with benefits including staff discounts and a pension scheme.

Benefits

30% discount on Co-op products

Pension scheme with employer contributions

Stream money management app

36 days holiday

Virtual healthcare services

24/7 employee assistance service

Cycle-to-work scheme

Qualifications

• Ability to build positive relationships with customers and colleagues.
• Capability to manage stock accuracy and store operations.
• Experience leading and supporting a team.

Responsibilities

• Provide friendly and helpful service.
• Coach and supervise Customer Team Members.
• Ensure store safety and operational compliance.
• Support the Store Manager in HR processes.
• Engage with the local community.

Skills

Great people skills

Strong organisational skills

Problem-solving skills

Flexibility to work shifts

Desire to learn and grow

Job description

A community-focused retail organization in Cardiff seeks a part-time Customer Team Leader to lead a friendly team, deliver exceptional customer service, and support store operations. Responsibilities include coaching team members, managing stock accuracy, and engaging with the local community. Candidates should possess strong people skills and organizational abilities. Flexible shift availability is required. The role comes with benefits including staff discounts and a pension scheme.