Customer Team Leader & Store Coach

Co-op; Orpington; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail company in Orpington is seeking a Customer Team Leader to provide excellent service and support a dedicated team. The role involves coaching team members, ensuring store operations are safe and effective, and engaging with the local community. Ideal candidates will have strong people skills, flexibility in working hours, and a commitment to customer satisfaction. A generous benefits package and training support are included.

Benefits

36 days holiday

10% pension contributions

30% discount on Co-op products

Dedicated support for career progression

Virtual healthcare services

Qualifications

• Genuine care for the needs of customers and members.
• Ability to balance leading and supporting the team.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service daily.
• Develop team capabilities through coaching.
• Ensure store remains safe, legal, and operational.
• Lead new product introductions in the store.

Skills

People skills

Organisational skills

Problem-solving skills

Job description

A leading retail company in Orpington is seeking a Customer Team Leader to provide excellent service and support a dedicated team. The role involves coaching team members, ensuring store operations are safe and effective, and engaging with the local community. Ideal candidates will have strong people skills, flexibility in working hours, and a commitment to customer satisfaction. A generous benefits package and training support are included.