Customer Team Leader: Lead Store & Team, Flexible Shifts

Co-op; Burntisland; On-site; GBP 80,000 - 100,000; Part time

Job summary

A community-focused retail company is seeking a Customer Team Leader in Burntisland, offering £13.99 per hour for a part-time position. Responsibilities include managing store operations, leading a team, and providing exceptional customer service. Candidates should possess strong people skills, organizational abilities, and a commitment to community values. The job includes perks such as 36 days of holiday, a pension scheme, and a 30% discount on products. Flexible shifts are required, and full training is provided.

Benefits

36 days holiday including bank holidays

30% discount on Co-op products

Pension scheme with up to 10% employer contributions

Access to virtual healthcare services

Cycle-to-work scheme

Qualifications

• Genuine care for the needs of customers and members.
• Ability to balance leading and supporting your team.
• Desire to learn, grow and develop leadership skills.

Responsibilities

• Deliver friendly and thoughtful service every day.
• Develop team capabilities through coaching and training.
• Ensure the store remains safe, legal, and operational.
• Manage diligence checks and stock accuracy.
• Support the store manager with HR processes.
• Build relationships and support local community initiatives.

Skills

Great people skills

Organisational skills

Problem-solving skills

Flexibility to work different shifts

Job description

A community-focused retail company is seeking a Customer Team Leader in Burntisland, offering £13.99 per hour for a part-time position. Responsibilities include managing store operations, leading a team, and providing exceptional customer service. Candidates should possess strong people skills, organizational abilities, and a commitment to community values. The job includes perks such as 36 days of holiday, a pension scheme, and a 30% discount on products. Flexible shifts are required, and full training is provided.