Customer Team Leader – Lead & Coach with Flexible Shifts

Co-op Group; East Kilbride; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail organization is seeking a Customer Team Leader for their location in East Kilbride. The role involves leading a team, providing excellent customer service, and managing store operations. Applicants should enjoy coaching others and have strong organizational skills. Benefits include flexible working hours, comprehensive training, 36 days of holiday, and a pension scheme. This is a part-time position with varied shifts.

Benefits

36 days holiday

30% discount on Co-op products

Pension scheme with up to 10% contributions

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• Genuine care for customers and members.
• Ability to lead while supporting the team.
• Strong organizational skills.
• Flexibility to work various shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Coach and develop team members.
• Ensure the store is safe, legal, and operational.
• Manage stock accuracy.
• Deputize for the store manager when necessary.

Skills

Customer service

Coaching

Organizational skills

Problem-solving

People skills

Job description

A leading retail organization is seeking a Customer Team Leader for their location in East Kilbride. The role involves leading a team, providing excellent customer service, and managing store operations. Applicants should enjoy coaching others and have strong organizational skills. Benefits include flexible working hours, comprehensive training, 36 days of holiday, and a pension scheme. This is a part-time position with varied shifts.