Customer Team Leader — Lead, Coach & Delight Customers

Co-op Group; Harrogate; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail organization is seeking a Customer Team Leader in Harrogate. The role offers a pay of £13.99 per hour for 24 hours a week, with varied shifts. Responsibilities include providing excellent customer service, developing team capabilities, and ensuring store operations. Full training and several benefits such as discounts and a pension scheme are included. Ideal candidates should possess strong leadership and people skills.

Benefits

30% discount on Co-op products

Pension scheme with up to 10% contributions

36 days of holiday

Virtual healthcare services

Employee assistance service

Qualifications

• Must be 18 or over to authorize age-related sales.
• Ability to manage a team and contribute to the store's operations.
• Willingness to learn and adapt to various shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Develop and coach team members for better service.
• Ensure store compliance with safety and operational standards.
• Oversee stock accuracy and manage diligence checks.
• Support store manager with HR processes.
• Introduce new products and gather team feedback.
• Engage with the local community and support store initiatives.

Skills

Customer service skills

Team leadership

Problem-solving

Organizational skills

Flexibility

Job description

A leading retail organization is seeking a Customer Team Leader in Harrogate. The role offers a pay of £13.99 per hour for 24 hours a week, with varied shifts. Responsibilities include providing excellent customer service, developing team capabilities, and ensuring store operations. Full training and several benefits such as discounts and a pension scheme are included. Ideal candidates should possess strong leadership and people skills.