Customer Team Leader | Flexible Hours & 36 Days Holiday

Co-op; Grantham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A prominent retail organization in the United Kingdom is seeking a Customer Team Leader to oversee store operations and provide excellent customer service. This part-time role includes varied shifts and offers comprehensive training and benefits. Responsibilities include team leadership, operational compliance, and community engagement. Ideal candidates are customer-focused, organized, and possess strong interpersonal skills. Join a team committed to inclusivity and career development while enjoying benefits like a discount on products and a pension scheme.

Benefits

36 days holiday

Pension scheme with up to 10% contributions

30% discount on Co-op products

Virtual healthcare services

Paid training

Employee assistance service

Qualifications

• Must be aged 18 or over to authorise age-related sales.
• Genuine care for customer and member needs.
• Ability to balance leading and supporting the team.

Responsibilities

• Deliver friendly and thoughtful service daily.
• Develop team capabilities through coaching and training.
• Manage store safety and ensure operational compliance.
• Support store manager and lead when required.
• Build community relationships supporting local initiatives.

Skills

Customer service

Team leadership

Organizational skills

Problem-solving

Communication skills

Flexibility in shifts

Job description

A prominent retail organization in the United Kingdom is seeking a Customer Team Leader to oversee store operations and provide excellent customer service. This part-time role includes varied shifts and offers comprehensive training and benefits. Responsibilities include team leadership, operational compliance, and community engagement. Ideal candidates are customer-focused, organized, and possess strong interpersonal skills. Join a team committed to inclusivity and career development while enjoying benefits like a discount on products and a pension scheme.