Customer Team Leader - Bakery & Store Lead (Part-Time)

Co-op; Long Lee; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading grocery retailer in Long Lee is seeking a part-time Customer Team Leader to lead a friendly team focused on excellent customer service. This role involves coaching team members, managing store operations, and ensuring a safe shopping experience. The ideal candidate will have strong people and organizational skills, and enjoy working flexible shifts. This position offers excellent benefits including 36 days of holiday and a pension scheme.

Benefits

30% discount on Co-op products

Pension scheme with up to 10% contributions

36 days of holiday

Virtual healthcare services

Career development support

Employee assistance service

Qualifications

• A genuine care for the needs of customers and members.
• The ability to balance leading and supporting your team while working on the shop floor.
• Great people skills to build positive relationships with customers and colleagues.
• Strong organizational and problem-solving skills.
• A desire to learn, grow, and develop your leadership skills.
• The flexibility to work various shifts.

Responsibilities

• Provide friendly and thoughtful service, managing the store and handling challenges.
• Develop team capabilities through coaching and fostering an inclusive culture.
• Ensure the store remains safe, legal, and operational.
• Manage stock accuracy to enhance customer experience.
• Deputize for the store manager and deliver HR processes.
• Lead the introduction of new products and services.

Skills

Customer service skills

Team leadership

Organizational skills

Problem-solving

Job description

A leading grocery retailer in Long Lee is seeking a part-time Customer Team Leader to lead a friendly team focused on excellent customer service. This role involves coaching team members, managing store operations, and ensuring a safe shopping experience. The ideal candidate will have strong people and organizational skills, and enjoy working flexible shifts. This position offers excellent benefits including 36 days of holiday and a pension scheme.