Customer Team Leader

Co-op Group; Winchelsea; On-site; GBP 80,000 - 100,000; Part time

Job summary

A community retail company in Winchelsea is looking for a Customer Team Leader to provide excellent customer service and lead a team. The role involves flexible shifts and key responsibilities such as managing store operations and developing staff skills. Full training will be provided, along with benefits like a pension scheme and discounts on products.

Benefits

36 days holiday

Pension with up to 10% contributions

30% discount on Co-op products

Access to virtual healthcare services

Qualifications

• A genuine care for the needs of customers and members.
• The ability to balance leading your team and working on the shop floor.
• Flexibility to work various shifts.

Responsibilities

• Provide friendly and helpful service to customers.
• Develop team capabilities through coaching and training.
• Manage stock accuracy and store operations.

Skills

Great people skills

Strong organisational skills

Problem-solving skills

Job description

Overview

We are looking for a Customer Team Leader to join Co‑op at Sea Road Winchelsea Beach, Winchelsea, TN36 4LE. Salary: £13.99 per hour. Contract: 24 hours per week with regular overtime; permanent contract; part time. Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Duties include working on our Post Office Counters. Full, paid training provided. You can apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to authorise age-related sales.

When you join Co‑op, you’ll receive dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

What you’ll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, support with tasks on the post office counter, often taking ownership for managing the store and handling challenging situations
• Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan

What this job would suit

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co-op?

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream – a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part-time colleagues)
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments where colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.