Customer Team Leader

Co-op; Winchelsea; On-site; GBP 80,000 - 100,000; Part time

Job summary

A community-focused retail organization in Winchelsea is seeking a Customer Team Leader. The role involves leading the store team, providing excellent customer service, and working varied shifts. Candidates must be over 18 to authorise sales. Employees enjoy benefits such as 36 days of holiday, a pension scheme, and a 30% discount on store products.

Benefits

36 days holiday

Pension with up to 10% contribution

30% discount on Co-op products

Virtual healthcare services

Qualifications

• Must be aged 18 or over to authorise age-related sales.
• Experience in customer service roles is preferred.

Responsibilities

• Help lead the store team and supervise Customer Team Members.
• Provide great customer service and perform tasks around the store.
• Work on Post Office Counters with full training provided.

Skills

Customer service

Coaching and supervising

Team leadership

Job description

Overview

Customer Team Leader

Location: Sea Road Winchelsea Beach, Winchelsea, TN36 4LE

Pay: £13.99 per hour

Contract: 24 hours per week + regular overtime, Permanent contract, Part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.

Duties will include working on our Post Office Counters. Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.