Customer Team Leader

Co-op Careers; Winchelsea; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail employer in Winchelsea is seeking a Customer Team Leader to provide exceptional service and support team development. The role involves managing store operations, building community relationships, and ensuring customer satisfaction. Candidates should have strong people skills and a genuine care for customers. This part-time position offers a pay of £13.99 per hour with diverse working patterns, including shifts across mornings, afternoons, and weekends.

Benefits

30% discount on Co-op products

Pension scheme with employer contributions

Virtual healthcare services

Cycle-to-work scheme

36 days of holiday

Qualifications

• Genuine care for the needs of customers and members.
• Ability to balance leading and supporting the team.
• Great customer and colleague relationship skills.
• Strong organisational and problem-solving capabilities.
• Desire to learn and grow leadership skills.
• Flexibility to work various shifts.

Responsibilities

• Deliver friendly and thoughtful service while managing the store and handling challenges.
• Coach and train the team, fostering an inclusive culture.
• Ensure store safety, legality, and operational efficiency.
• Manage stock accuracy and customer experience.
• Act as deputy to store manager in their absence.
• Introduce and implement new products and services.
• Build community relationships and support local plans.

Skills

Customer care

Leadership

People skills

Organisational skills

Problem-solving

Flexibility

Job description

About the role

Closing date: 25-11-2025

Customer Team Leader

Location: Sea Road Winchelsea Beach, Winchelsea, TN36 4LE

Pay: £13.99 per hour

Contract: 24 hours per week + regular overtime, Permanent contract, Part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Duties will include working on our Post Office Counters

Full, paid training provided

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age‑related sales.

What you’ll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, support with tasks on the post office counter, often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan

Required skills and attributes

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem‑solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Benefits

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro‑rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.