Customer Team Leader

CO-OP; Wickham; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail cooperative in the United Kingdom is seeking a Customer Team Leader to enhance store leadership and customer service. The role involves coaching team members, managing store operations, and ensuring a positive shopping experience. Ideal candidates will possess strong people skills and a desire to develop leadership abilities. The position offers flexible shifts, with a part-time contract, competitive pay, and comprehensive benefits, aiming to build inclusive teams that reflect the community.

Benefits

36 days holiday (pro rata)

Salary-linked pension scheme

Virtual healthcare services

24/7 employee assistance service

30% discount on products

Cycle-to-work scheme

Accessible rotas on mobile

Qualifications

• Ability to build positive relationships with customers and colleagues.
• Desire to learn and grow your leadership skills.
• Aged 18 years or over for age-related sales authorisation.

Responsibilities

• Deliver friendly and helpful service to customers daily.
• Develop team capabilities through coaching and training.
• Ensure store safety and compliance.
• Manage stock accuracy for a great shopping experience.
• Deputise for the store manager when needed.
• Lead new product introductions and encourage feedback.
• Build community relationships supporting local plans.

Skills

Great people skills

Strong organisational skills

Problem-solving skills

Leadership development

Flexibility to work shifts

Job description

Overview

As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.

At Co‑op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

Responsibilities

• Deliver friendly, welcoming, easy, helpful and thoughtful service to customers every day, supporting tasks on the post office counter and often taking ownership of managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
• Ensure the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to create a great shopping experience.
• Support your store manager by deputising when they're not working and delivering a variety of HR processes.
• Lead the way when introducing new products and services, working closely with your team to implement change and encourage honest feedback.
• Build relationships and get involved in your local community, supporting the delivery of the local Co‑op community plan.

Qualifications & Skills

• Great people skills, with the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem‑solving skills.
• A desire to learn, grow and develop your leadership skills.
• The flexibility to work a range of different shifts.
• Aged 18 years or over (required to authorise age‑related sales).

Compensation & Schedule

Pay: £13.45 per hour, including London allowance.

Contract: 32 hours per week + regular overtime, permanent contract, part‑time.

Working pattern: Varied shifts, including early mornings, afternoons, late evenings, and weekends.

Training & Development

Full, paid training provided.

Benefits

• 36 days of holiday, including bank holidays (pro rata for part‑time colleagues).
• Salary‑linked pension scheme with up to 10% employer contribution.
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Wagestream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 30% discount on all Co‑op products, plus 10% discount on other brands.
• Cycle‑to‑work scheme.
• Rotas shared three weeks in advance and accessible on your phone.

Equal Opportunity & Disability

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply, and if we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

How to Apply

You can now apply for this role using your mobile device (no CV needed!)