Customer Team Leader

Co-op; Sheffield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-known retail cooperative in Sheffield is seeking a Customer Team Leader to support the store team and enhance customer experiences. This role involves coaching team members, ensuring store safety, and managing stock. Ideal candidates will possess strong interpersonal skills and flexibility to work varied shifts. The position offers 36 days of holiday, pension contributions, and wellbeing services, fostering a fair and inclusive environment.

Benefits

36 days holiday

Pension with up to 10% contribution

30% discount on Co-op products

Virtual healthcare services

Qualifications

• Strong interpersonal skills for building relationships.
• Ability to balance leadership with hands-on work.
• Flexibility to work various shifts.

Responsibilities

• Providing friendly and helpful service.
• Developing team's capabilities through coaching.
• Ensuring store safety and operational readiness.
• Managing stock accuracy and checks.
• Supporting the store manager with HR processes.
• Introducing new products and gathering feedback.
• Building community relationships and supporting local initiatives.

Skills

Leadership

Interpersonal skills

Organisational skills

Problem-solving

Flexibility

Job description

You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you'll be part of a friendly team dedicated to helping our customers. You'll help lead the store team by coaching and supervising Customer Team Members, deputising for the Store Manager, and delivering excellent customer service while performing tasks like re-stocking shelves and cleaning spillages.

At Co-op, we do things differently. For over 175 years, we've focused on making things fairer for our members and communities. We support your physical, mental, and financial wellbeing, offering policies to help through life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

Responsibilities include:

• Providing friendly, helpful, and thoughtful service, managing challenging situations effectively
• Developing your team's capabilities through coaching and fostering an inclusive environment
• Ensuring store safety, legality, and operational readiness
• Managing stock accuracy and diligence checks for a great shopping experience
• Supporting the store manager and handling HR processes
• Introducing new products and services, encouraging team feedback
• Building community relationships and supporting local initiatives

Ideal candidate traits:

• Ability to balance leadership and hands-on store work
• Excellent interpersonal skills for building relationships with customers and colleagues
• Strong organisational and problem-solving skills
• Enthusiasm for learning and leadership development
• Flexibility to work various shifts

This role offers a dynamic environment where you'll help customers and be an active part of the community, building relationships and supporting local causes. You'll also enjoy benefits like holidays starting from 36 days, discounts, pension contributions, wellbeing services, and more.

Building an inclusive workplace

We welcome applications from everyone and aim to create diverse, inclusive teams. We can make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme, ensuring fair consideration for disabled candidates.