Customer Team Leader

Co-op Group; Shaldon; On-site; GBP 22,000 - 28,000; Part time

Job summary

A leading retail grocery chain is seeking a Customer Team Leader for their new store in Ashburton, UK. The role requires excellent customer service skills and team leadership, with a contract of 16-30 hours per week. Full training is provided, and the company offers substantial benefits including 36 days holiday, pension contributions, and a 30% discount on store products.

Benefits

36 days holiday

Pension with up to 10% company contribution

30% discount on Co-op products

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• Must be aged 18 or over.
• Ability to support team while managing shop operations.
• Willingness to learn and grow leadership capabilities.

Responsibilities

• Provide friendly, customer-focused service.
• Develop team's capabilities through coaching.
• Ensure store safety and legality.
• Manage stock accuracy and diligence checks.
• Deputise for the store manager as needed.
• Implement changes and introduce new products.
• Engage with the local community.

Skills

Customer service skills

Team leadership

Organisational skills

Problem-solving skills

People skills

Flexibility

Job description

Customer Team Leader

Location: The Co-operative Food, Eastern Road, Ashburton, TQ13 7FL

Pay: £13.99 per hour

Contract: 16-30 hours per week + regular overtime, permanent part-time contract

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

We're looking for Customer Team Leaders to join our team at our new store in Ashburton. We have a range of contracts available which we'd be happy to talk through with you at interview.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.

When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

What you'll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, working in our in-store bakery often taking ownership for managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
• Make sure that the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
• Support your store manager by deputising when they're not working and delivering a variety of HR processes.
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.

This job would suit people who have

• A genuine care for the needs of customers and members.
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem‑solving skills.
• A desire to learn, grow and develop your leadership skills.
• The flexibility to work a range of different shifts.

Why Co-op?

• Full, paid training and dedicated support for your personal development and career progression.
• 30% discount on all Co-op products in‑store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
• 36 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.