Customer Team Leader

Co-op Group; Richmond; On-site; GBP 80,000 - 100,000; Part time

Job summary

A large grocery retailer in Richmond is seeking a Customer Team Leader to provide friendly service and manage a team. Responsibilities include supporting the store manager, fostering community relationships, and ensuring operational excellence. This role offers full training, 36 days holiday, and discounts on all products in their stores.

Benefits

36 days holiday

30% discount on products

Pension with up to 10% contribution

Wagestream money-management app

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• Genuine care for the needs of customers and members.
• Ability to balance leading and supporting your team.
• Strong organisational and problem-solving skills.
• Desire to learn, grow, and develop leadership skills.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Develop team's capabilities through coaching and training.
• Ensure the store remains safe, legal, and operational.
• Manage stock accuracy and checks for great shopping experience.
• Support the store manager as a deputy.
• Introduce new products and services collaborating with the team.
• Build relationships with the local community.

Skills

People skills

Organisational skills

Problem-solving skills

Leadership skills

Customer care

Flexibility

Job description

Overview

Customer Team Leader – Location: 44 High Street, Catterick, Richmond, DL10 7LD
Pay: £13.99 per hour
Contract: 30 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (5.30am), afternoons, late evenings (11pm) and weekends, to be discussed at interview

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

What you'll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
• Make sure that the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
• Support your store manager by deputising when they're not working and delivering a variety of HR processes.
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.

This job would suit people who have

• A genuine care for the needs of customers and members.
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem‑solving skills.
• A desire to learn, grow and develop your leadership skills.
• The flexibility to work a range of different shifts.

Why Co-op?

• Full, paid training and dedicated support for your personal development and career progression.
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 36 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We reserve the right to remove a vacancy before the scheduled closing date.