Customer Team Leader

Co-op Group; Reigate; On-site; Part time

Job summary

A prominent retail organization located in Reigate seeks a Customer Team Leader to provide exceptional service and lead the store team. Responsibilities include managing the store, supervising staff, and ensuring compliance with safety standards. Aged 18+, candidates should possess excellent people skills and a commitment to customer satisfaction. This part-time role offers full training and benefits including discounts and 36 days of holiday.

Benefits

36 days holiday

10% employer pension contributions

30% discount on Co-op products

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Qualifications

• Age 18 or over to authorize age-related sales.
• Ability to balance leading and supporting the team.

Responsibilities

• Provide friendly service in-store and manage the bakery.
• Supervise Customer Team Members.
• Ensure store safety and compliance.
• Manage stock accuracy.
• Support Store Manager with HR processes.
• Foster community relationships.

Skills

Great people skills

Organizational skills

Problem-solving skills

Flexibility

Ability to lead

Job description

Customer Team Leader

Location: 4 Trehaven Parade, Reigate, RH2 7LL
Pay: £13.99 per hour
Contract: 15 hours per week + regular overtime, part time
Working pattern: 3 varied shifts (early mornings 6am, afternoons, late evenings 10pm and weekends), to be discussed at interview. Role also includes working in our in‑store bakery.
Full, paid training provided.

You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a Customer Team Leader at Co‑op, as you will need to authorise age‑related sales.

We are looking for Customer Team Leaders to join our team at Co‑op.

When you join Co‑op, you’ll receive dedicated support to help you grow your career, plus benefits such as 36 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll lead the store team by coaching and supervising Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing tasks such as re‑stocking shelves and cleaning up spillages.

At Co‑op, we put people first. For over 175 years we have focused on making things fairer for our members and communities, and as a colleague we promise to take care of you. We support your physical, mental, and financial wellbeing, and offer market‑leading policies for life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Provide friendly, thoughtful service every day, working in our in‑store bakery and taking ownership for managing the store and handling challenging situations.
• Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
• Ensure the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to make shopping a great experience for customers.
• Support your store manager by deputising when they’re not working and delivering various HR processes.
• Lead the introduction of new products and services, working closely with your team to implement change and encourage open and honest feedback.
• Build relationships and get involved in your local community, supporting the Store Manager with the delivery of the local Co‑op community plan.

This job would suit people who have

• A genuine care for the needs of customers and members.
• The ability to balance leading and supporting your team with rolling up your sleeves on the shop floor.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem‑solving skills.
• A desire to learn, grow and develop leadership skills.
• The flexibility to work a range of different shifts.

Why Co‑op?

• Full, paid training and dedicated support for personal development and career progression.
• 30% discount on all Co‑op products in store plus 10% discount on all other brands.
• Part‑time pension scheme with up to 10% employer contributions.
• Stream‑a money management app giving you access to a percentage of your pay as you earn it.
• 36 days holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the way we work.

We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we will support you.

As part of the application process for this job, you will need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.