Customer Team Leader

CO-OP; Poole; On-site; GBP 80,000 - 100,000; Part time

Job summary

A well-known retail company in Poole seeks a Customer Team Leader to deliver excellent customer service and lead the store team. Responsibilities include coaching team members, ensuring store safety, and managing HR processes. The ideal candidate should have strong people skills and organizational abilities. This part-time role offers hourly pay of £13.99, flexible shifts, and multiple employee benefits.

Benefits

36 days holiday, pro rata

Up to 10% employer pension contributions

Access to virtual healthcare services

24/7 employee assistance service

Cycle-to-work scheme

30% discount on Co-op products

Rota shared three weeks in advance

Qualifications

• Ability to balance leading team and supporting them on the shop floor.
• Desire to learn and develop leadership skills.
• Flexibility to work a range of different shifts.

Responsibilities

• Deliver friendly and thoughtful service every day.
• Develop team’s capabilities through coaching and training.
• Ensure the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy.
• Support the store manager with HR processes.
• Lead the introduction of new products and services.
• Build relationships in the local community.

Skills

People skills

Organisational skills

Problem-solving skills

Job description

As a Customer Team Leader, you'll be part of a friendly team dedicated to helping our customers. We’ll look to you to help lead the store team by coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
• Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
• Make sure that the store remains safe, legal and fully operational.
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan.

Qualifications

• “The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor”.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem‑solving skills.
• A desire to learn, grow and develop your leadership skills.
• The flexibility to work a range of different shifts.

Compensation & Working Hours

Pay: £13.99 per hour
Contract: 20 to 30 hours per week + regular overtime, part time
Working pattern: varied shifts including early mornings (5:30 am store opening), afternoons, late evenings (10 pm store closing) and weekends, to be discussed at interview

Full, paid training provided.

Benefits

• 36 days holiday, including bank holidays, pro rata for part‑time colleagues.
• A pension scheme with up to 10% employer contributions.
• Access to virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Cycle‑to‑work scheme.
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 30% discount on all Co‑op products in‑store and 10% discount on other brands.
• Rota shared three weeks in advance and accessible on your phone.

Additional Information

You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co‑op, as you’ll need to authorise age‑related sales.

When you join Co‑op, you’ll get dedicated support to help you grow your career, as well as amazing benefits.

Building an Inclusive Workplace

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.