Customer Team Leader

Co-op Digital; Mid Devon; On-site; GBP 12,060 - 15,000; Part time

Benefits offered by this job

Discount in store 30%

Flexible pay access

Pension contributions up to 10%

Holiday entitlement 36 days pro‑rata

Cycle to work scheme

Training and career development

Job summary

Co-op Digital is seeking a Customer Team Leader to oversee day‑to‑day store operations in Willand, with 16 hours per week plus overtime. The role involves leading a shift, coaching the team, and performing tills and merchandising tasks to drive excellent service.

You will engage with customers and the community, promote Co-op membership, and help deliver busy, efficient store performance with flexible availability, including weekend shifts.

Qualifications

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Responsibilities

• Own the day‑to‑day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co‑op through community engagement and membership growth

Job description

Customer Team Leader

Location: Plot D1 Mid Devon Business Park, Willand, EX15 2QW

Pay: £14.48 per hour

Contract: 16 hours per week + regular overtime, permanent contract, part time

Working pattern: 6am to 2:30pm or 2:30pm to 11:15pm, with flexible availability across the week to include at least 1 weekend shift. We're happy to discuss additional availability further at interview.

30% colleague member discount in store - see below for more benefits

You must be aged 18+ to authorise age-related sales

Why this job matters

You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.

What you'll do

• Own the day‑to‑day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co‑op through community engagement and membership growth

What you'll bring

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Why Co‑op?

• Full training and career development resources
• 30% discount on Co‑op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro‑rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market‑leading policies to help you through life's big moments

A place you'll belong

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

We reserve the right to remove a vacancy before the scheduled closing date.