Customer Team Leader

Co-op Careers; Lees; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail company in the UK is seeking a Customer Team Leader. You will provide exceptional service, support your team, and ensure a safe and efficient store environment. Ideal candidates should possess strong people skills, organizational abilities, and flexibility for various shifts. This part-time role offers competitive pay, paid training, and a range of employee benefits including discounts and virtual healthcare services.

Benefits

36 days holiday

10% pension contributions

30% discount on in-store products

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• Must be aged 18 or over.
• Genuine care for the needs of customers and members.
• Ability to balance leading and supporting your team.

Responsibilities

• Provide friendly and thoughtful service daily.
• Develop team capabilities through coaching.
• Ensure store safety and legality.
• Manage stock accuracy.
• Support the store manager and HR processes.

Skills

Great people skills

Strong organisational skills

Problem-solving skills

Ability to learn and grow

Flexibility to work different shifts

Job description

Overview

Closing date : Customer Team Leader Location : 42-44 Market Street, Stockport, SK12 2DT Pay : £13.99 per hour Contract : 16 hours per week + regular overtime, part time Working pattern : varied shifts including early mornings (5:30am store opening), afternoons, late evenings (10.15pm store closing) and weekends, to be discussed at interview. Role will also include working in our in-store bakery. Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

What you’ll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, working in our in-store bakery and often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co-op?

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream – a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24 / 7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at / apply-process and our inclusion commitments at / diversity-inclusion

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.