Customer Team Leader

Co-op Digital; Latton Bush; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Staff discount

Training & career development

Pension contributions

Holiday entitlement (pro-rata)

Cycle to work

Job summary

Co-op is seeking a Customer Team Leader to oversee a busy store on shifts including weekends. You’ll lead a small team, ensure smooth day-to-day operations, and deliver excellent customer service on the shop floor, tills and in the bakery where applicable.

You’ll manage stock, merchandising, and community engagement initiatives, while promoting Co-op membership benefits. A flexible approach and focus on people are essential for success in this role.

Qualifications

• Experience leading small teams in a fast-paced retail environment.
• Strong ability to coach and motivate staff to deliver great service.

Responsibilities

• Own the day-to-day running of the store on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor, tills, and in-store bakery to support daily operations.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Skills

Leadership

Retail operations

Customer service

Team coaching

Job description

Customer Team Leader

Location: 1&2 Maunds Hatch Parington Road, Harlow, CM18 7RG

Pay: £14.48 per hour

Contract: 12 hours per week + regular overtime, permanent contract, part time

Working pattern: A mix of opening shifts, middle shifts, and closing shifts. At least 2 shifts will be closing and at least 1 will be at the weekend. We’re happy to discuss your availability further at interview. Role will include working in our in-store bakery

30% colleague member discount in store - see below for more benefits

You must be aged 18+ to authorise age-related sales

Join us as a Customer Team Leader and take the next step toward managing your own store.

As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters

You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co‑op membership, helping to drive the growth of our unique business.

What you’ll do

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, and in our in-store bakery, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co‑op through community engagement and membership growth

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring;

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Why Co‑op?

At Co‑op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• Full training and career development resources
• 30% discount on Co‑op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro-rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market-leading policies to help you though life's big moments

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion