Customer Team Leader

Co-op; Inverness; On-site; GBP 20,000 - 26,000; Full time

Job summary

Co-op is seeking a Customer Team Leader in Inverness to support team management and drive customer service excellence. This role offers complete training, 36 days holiday, and various benefits including a 30% discount on all Co-op products, along with a supportive work environment.

Benefits

36 days holiday

Pension with up to 10% contribution

30% discount on Co-op products

Virtual healthcare services

Employee Assistance Service

Cycle-to-work scheme

Qualifications

• Aged 18 or over for authorizing age-related sales.
• Strong interpersonal skills to build relationships.

Responsibilities

• Lead the store team and supervise Customer Team Members.
• Provide friendly service and manage store operations.
• Engage with the local community and implement changes.

Skills

Customer Service

Team Leadership

Organizational Skills

Problem Solving

Job description

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Working pattern:

Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview. Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing various tasks around the store like re-stocking shelves and cleaning spillages.

At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities, and as a colleague, we promise to take care of you. You’ll receive support for your physical, mental, and financial wellbeing, along with policies to help you through life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

What you’ll do

• Provide friendly and thoughtful service – giving welcoming, helpful, and considerate assistance daily, managing the store and handling challenging situations.
• Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
• Ensure the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to enhance the shopping experience.
• Support your store manager by deputising when needed and assisting with HR processes.
• Lead the introduction of new products and services, working closely with your team to implement changes and gather feedback.
• Build relationships and engage with your local community, supporting the delivery of the local Co-op community plan.

This job would suit people who have

• A genuine care for customer and member needs.
• The ability to balance leading/supporting your team and working on the shop floor.
• Great people skills to build positive relationships with customers and colleagues.
• Strong organisational and problem-solving skills.
• A desire to learn, grow, and develop leadership skills.
• The flexibility to work various shifts.

Why Co-op?

• Full, paid training and support for personal development and career growth.
• 30% discount on all Co-op products in-store plus 10% on other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream – access to a percentage of your pay as you earn it.
• 36 days holiday (including bank holidays, pro rata for part-time).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rota sharing three weeks in advance, accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments where colleagues can reach their full potential. We celebrate differences and recognize the importance of reflecting communities we serve. If you have a disability, we can make reasonable adjustments to our recruitment process. We are part of the Disability Confident scheme, offering interviews to disabled candidates who meet the minimum criteria. We’ll ask if you’d like to be considered under this scheme and if you need any reasonable adjustments for the recruitment process.