Customer Team Leader

CO-OP; Hindhead; On-site; GBP 19,000 - 22,000; Part time

Benefits offered by this job

30% colleague member discount in store

Flexible access to pay as you earn it

Up to 10% pension contributions

36 days of holiday (pro-rata)

Job summary

Co-op is seeking a Customer Team Leader in Hindhead to run a small team on a shift and ensure excellent service. You may work in the post office or bakery, or support online services and home delivery drivers, adapting to daily tasks.

You will help keep shelves stocked, drive membership engagement, and act as a familiar face in the community while supporting charitable activities and local partnerships.

Qualifications

• Experience in a retail environment is helpful.
• Skills in merchandising or leading a small team are desirable.
• Customer-focused approach with ability to coach others.

Responsibilities

• Own the day-to-day running of the store on your shift.
• Lead and coach the team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, guiding a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy and HR processes.
• Champion Co-op through community engagement and membership growth.

Skills

Retail

Merchandising

Team management

Customer service

Job description

You must be aged 18+ to authorise age-related sales Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers. Why this job matters: You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business. What you'll do

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth
• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)
• Customer Team Leader Location: Headley Road Grayshott, Hindhead, GU26 6LG Pay: £14.48 per hour Contract: 20 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) including at least 1 weekend shift, to be discussed at interview. 30% colleague member discount in store - see below for more benefits Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:
• Full training and career development resources
• 30% discount on Co-op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro-rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market-leading policies to help you though life's big moments