Customer Team Leader

Co-op Group; Greater Manchester; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading community-focused retailer in Greater Manchester seeks a Customer Team Leader. In this role, you will provide exceptional customer service, lead a team, and ensure the store operates safely and effectively. Key qualifications include strong people skills, problem-solving abilities, and a genuine care for customers. You'll enjoy full training, a flexible work schedule, and substantial discounts on products.

Benefits

36 days holiday

10% employer pension contribution

30% discount on products

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• Genuine care for the needs of customers and members.
• Ability to lead and support a team on the shop floor.
• Strong people skills for positive relationships.

Responsibilities

• Provide friendly and thoughtful customer service.
• Coach and foster an inclusive team culture.
• Ensure store safety and operational efficiency.
• Support store manager and HR processes.
• Lead in introducing new products and services.
• Get involved in local community initiatives.

Skills

Customer service

Team leadership

Problem-solving

Organizational skills

Flexibility

Job description

Customer Team Leader

Location: 42-44 Market Street, Stockport, SK12 2DT
Pay: £13.99 per hour
Contract: 16 hours per week + regular overtime, part time
Working pattern: varied shifts including early mornings (5:30am store opening), afternoons, late evenings (10.15pm store closing) and weekends, to be discussed at interview. Role will also include working in our in-store bakery
Full, paid training provided

You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co‑op, as you'll need to authorise age‑related sales.

We're looking for Customer Team Leaders to join our team at Co‑op.

When you join Co‑op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

At Co‑op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, working in our in‑store bakery often taking ownership for managing the store and handling challenging situations
• Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan

Job requirements

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem‑solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co‑op?

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co‑op products in store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro‑rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.