Customer Team Leader

Co-op Group; Greater London; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail cooperative in London is seeking a part-time Customer Team Leader to provide excellent customer service and develop team capabilities. You will manage daily store operations and ensure compliance with safety standards. Ideal candidates have a genuine care for customers, strong people skills, and a desire to learn and grow within the role. This position offers flexible shifts, thorough training, and various employee benefits including discounts and healthcare services.

Benefits

30% discount on all Co-op products

Pension scheme with up to 10% employer contributions

Full, paid training

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• Genuine care for customers and members.
• Ability to lead and support team on shop floor.
• Desire to learn and develop leadership skills.

Responsibilities

• Provide friendly and helpful service daily.
• Coach and develop team capabilities.
• Ensure store safety and operational standards.
• Support store manager in various HR processes.

Skills

Customer care

Team leadership

People skills

Organisational skills

Problem-solving

Flexibility

Job description

Customer Team Leader

Location: 73-74 Upper Richmond Road, Putney, SW15 2SU

Pay: £18.65 per hour including London allowance and night shift premium

Contract: 30 hours per week + regular overtime, Permanent, Part time

Working pattern: TL - LONDON (NIGHT SHIFT)

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co‑op, as you’ll need to authorise age‑related sales.

What you’ll do

• Friendly and thoughtful service – provide friendly, welcoming, helpful service everyday, working in our in‑store bakery often taking ownership for managing the store and handling challenging situations
• Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan

This job would suit people who have

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem‑solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co‑op?

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream – a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at https://jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at https://jobs.coop.co.uk/diversity-inclusion-wellbeing.

Assessment

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.