Customer Team Leader

CO-OP; Flixton; On-site; GBP 12,000 - 18,000; Part time

Job summary

A retail grocery chain in Flixton is seeking a part-time Customer Team Leader to lead the store team, provide exceptional customer service, and supervise team members. Candidates must possess strong people skills, organisational abilities, and flexibility to work varied shifts. This role includes managing store operations and engaging with the local community. A comprehensive benefits package is offered, including discounts and holiday pay.

Benefits

36 days holiday

30% discount on products

Pension scheme

Cycle-to-work scheme

Virtual healthcare services

Employee assistance service

Qualifications

• Ability to balance leading and supporting your team while engaging on the shop floor.
• Strong organisational and problem-solving skills.
• Flexibility to work different shifts.

Responsibilities

• Lead the store team and coach Customer Team Members.
• Ensure the store remains safe and operational.
• Manage stock accuracy and customer service.

Skills

People skills

Organisational skills

Problem-solving skills

Flexibility

Desire to learn and grow

Job description

Overview

As a Customer Team Leader, you'll be part of a friendly team dedicated to helping our customers. You'll lead the store team – coaching and supervising Customer Team Members, deputising for the Store Manager, delivering great customer service, and performing a wide range of other tasks around the store such as re‑stocking shelves and cleaning spillages.

What you'll do

• Provide friendly and thoughtful service, giving customers a welcoming experience and often taking ownership of managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
• Ensure the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to give customers a great shopping experience.
• Support your store manager by deputising when they are not working and delivering a variety of HR processes.
• Lead the introduction of new products and services, working closely with your team to implement change and encouraging open and honest feedback.
• Build relationships and get involved in your local community, supporting the Store Manager with the delivery of the local Co‑op community plan.

Key responsibilities and skills

• The ability to balance leading and supporting your team while engaging on the shop floor.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem‑solving skills.
• A desire to learn, grow and develop your leadership skills.
• Flexibility to work a range of different shifts.

Contract & Working pattern

Contract: 24 hours per week + regular overtime, permanent, part-time.

Working pattern: varied shifts including early mornings (6:45 am store opening), afternoons, late evenings (10:15 pm store closing) and weekends – to be discussed at interview. This role also involves work on our Post Office Counters.

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

Eligibility

You must be aged 18 or over to be a Customer Team Leader at Co‑op, as you will need to authorise age‑related sales.

Benefits

• 36 days holiday (including bank holidays, pro rata for part‑time colleagues).
• 30% discount on all Co‑op products in store plus 10% discount on other brands.
• A pension scheme with up to 10% employer contributions.
• Stream‑a money management app giving you access to a percentage of your pay as you earn it.
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Inclusive Workplace

We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.