Customer Team Leader

CO-OP; Ellesmere Port; On-site; GBP 60,000 - 80,000; Part time

Job summary

A well-known retail chain is seeking a Customer Team Leader in Ellesmere Port. This part-time role involves leading a store team, ensuring safety and operational efficiency, and enhancing customer experience through stock management and community engagement. Ideal candidates will possess strong leadership and people skills, alongside the flexibility to work varied shifts. Benefits include paid training, discounts, and a pension scheme, fostering a commitment to employee well-being.

Benefits

30% discount on Co-op products

Paid training

Pension scheme with employer contributions

36 days holiday (prorated)

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• Genuine care for customer and member needs.
• Balanced leadership ability with readiness to work on the shop floor.
• Strong people skills and ability to build positive relationships.
• Excellent organisational and problem-solving capabilities.
• Desire to learn, grow and develop leadership skills.
• Flexibility to work a range of different shifts.

Responsibilities

• Lead the store team, ensuring the store remains safe, legal and fully operational.
• Maintain stock accuracy and manage diligence checks to enhance customer experience.
• Deputise for the store manager and conduct HR processes.
• Introduce new products and services, working closely with the team to implement change.
• Build community relationships and support the Store Manager with the local Co‑op community plan.

Skills

Customer care

Leadership

People skills

Organizational skills

Problem-solving

Flexibility

Job description

Customs Clearance Coordinator

Location: Ellesmere Port | Type: Temporary – 6 months | Sector: Food Manufacturing | Hourly Rate: £12.21 | Immediate Start

Company: Farmhouse Inns – a quality‑centric food service brand that slow‑roasts meats for 14 hours and crafts handmade Yorkie pies and crispy roast potatoes.

Front of House Team Member – Nando’s

Location: N/A | Shift: 8.50 hrs per week (Thu 13:00–16:00; Fri 11:00–17:00) | Immediate Start

Responsibilities:

• Deliver outstanding customer service and support all store policies.
• Assist with stock operations and maintain excellent product presentation.
• Actively support the Front of House team to meet daily service standards.

Customer Team Leader – Co‑op

Location: 25–29 Cross Street, Ellesmere, SY12 0AW | Contract: 16 hrs per week + regular overtime | Varied shifts including early mornings, late evenings and weekends | Closing Date: 24‑12‑2025

Pay: £13.99 per hour

Key Responsibilities:

• Lead the store team, ensuring the store remains safe, legal and fully operational.
• Maintain stock accuracy and manage diligence checks to enhance customer experience.
• Deputise for the store manager and conduct HR processes.
• Introduce new products and services, working closely with the team to implement change.
• Build community relationships and support the Store Manager with the local Co‑op community plan.

Required Skills & Experience:

• Genuine care for customer and member needs.
• Balanced leadership ability with readiness to work on the shop floor.
• Strong people skills and ability to build positive relationships.
• Excellent organisational and problem‑solving capabilities.
• Desire to learn, grow and develop leadership skills.
• Flexibility to work a range of different shifts.

Benefits:

• Full, paid training and dedicated support for personal development.
• 30% discount on all Co‑op products in‑store and 10% off other brands.
• Acces to a pension scheme with up to 10% employer contributions.
• 36 days holiday (including bank holidays, prorated for part‑time).
• Virtual healthcare services and 24/7 employee assistance.
• Cycle‑to‑work scheme and loan tools such as a money‑management app.

We welcome applications from everyone and are committed to creating a diverse, inclusive workplace. If adjustments are needed during the recruitment process, we will support you.