Customer Team Leader

Co-op Careers; East Horsley; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail company in East Horsley seeks a Customer Team Leader to provide excellent service while leading a team. Key responsibilities include managing store operations, coaching staff, and engaging with the community. Ideal candidates will have strong people skills and a genuine care for customers. Benefits include generous holiday, pension contributions, and training support. This part-time role requires flexibility for varied shifts.

Benefits

36 days holiday

10% employer pension contributions

30% discount on Co-op products

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• Genuine care for customer needs.
• Ability to lead and support team.
• Strong relationship-building skills.
• Desire to learn and grow.

Responsibilities

• Provide friendly and helpful service.
• Coach and train team members.
• Ensure store safety and operations.
• Lead and support during HR processes.
• Introduce new products and services.
• Engage with local community.

Skills

Customer service

Team leadership

Organisational skills

Problem-solving

Flexibility

Job description

Overview

Closing date : 25-11-2025

Role : Customer Team Leader

Location : Former Coach House The Street, Cowfold, RH13 8BT

Pay : £13.99 per hour

Contract : 30 hours per week + regular overtime, permanent contract, part time

Working pattern : varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

What you’ll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team\'s capabilities through coaching and training, fostering an inclusive culture where everyone\'s voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

What kind of people this role would suit

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co-op?

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream– a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24 / 7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\'re also part of the Disability Confident scheme, meaning we\'ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We\'ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk / apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at

jobs.coop.co.uk / diversity-inclusion-wellbeing.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.

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