Customer Team Leader

CO-OP; Crackley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail cooperative in the United Kingdom is looking for a Customer Team Leader to manage store operations, support team development, and ensure the highest level of customer service. The ideal candidate will possess strong people and organisational skills and be flexible with working hours. This permanent position offers 30 hours per week with the opportunity for additional overtime and a range of benefits, including discounts and a pension scheme.

Benefits

30% discount on all Co-op products

Pension scheme with up to 10% employer contributions

Access to a money management app

36 days of holiday

Virtual healthcare services

24/7 employee assistance service

Rotas shared three weeks in advance

Cycle-to-work scheme

Responsibilities

• Provide friendly and welcoming service daily.
• Develop team capabilities through coaching and training.
• Ensure the store remains safe and fully operational.
• Manage stock accuracy and diligence checks.
• Support the store manager with various HR processes.
• Lead the introduction of new products and services.
• Support local community engagement.

Skills

Great people skills

Strong organisational skills

Problem-solving skills

Flexibility in working hours

Desire to learn and grow

Job description

Role Overview

As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team—coaching and supervising our Customer Team Members and deputising for the Store Manager—while also delivering great customer service and performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.

About Co‑op

At Co‑op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

Responsibilities

• Friendly and thoughtful service—give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
• Make sure that the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
• Support your store manager by deputising when they're not working and delivering a variety of HR processes.
• Lead the way when introducing new products and services in your store—work closely with your team to implement change and encourage open and honest feedback.
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan.

Qualifications & Skills

• Great people skills, with the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem‑solving skills.
• A desire to learn, grow and develop your leadership skills.
• The flexibility to work a range of different shifts.

Contract & Working Hours

• Contract: 30 hours per week + regular overtime, permanent.
• Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.
• Full, paid training provided.

Application

You can now apply for this role using your mobile device (no CV needed!).

Eligibility

You must be aged 18 or over to be a Customer Team Leader at Co‑op, as you'll need to authorise age‑related sales.

Benefits

• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream—a money management app giving you access to a percentage of your pay as you earn it.
• 36 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Diversity & Inclusion

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.