Customer Team Leader

CO-OP; Collingtree; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Full training and career development

30% discount in store

Flexible pay access

Up to 10% pension contributions

36 days holiday (pro‑rata)

GP access 24/7

Cycle to work scheme

Job summary

Co-op in England is seeking a Customer Team Leader to run a small store team, delivering essential services to the community. You may work in the post office or bakery, or support online services and home delivery drivers, taking responsibility for day-to-day store performance.

You will motivate and coach teammates on the shop floor, manage stock and tills, and champion Co-op membership. A commitment to customer service and flexible weekend shifts are essential.

Qualifications

• Leadership experience with small teams in a retail setting.
• Ability to work flexibly, including weekend shifts.
• Experience in retail or team management is a plus, not essential.

Responsibilities

• Lead daily store operations and coach the team on shift.
• Deliver great customer service on the shop floor and tills.
• Support merchandising, stock checks, and HR processes.
• Engage with the community and promote Co-op membership.

Skills

People leadership

Retail/customer service

Team motivation

Communication

Tools

POS system

Stock management software

Job description

As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters

You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.

What you'll do

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

What you'll bring

We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring

Passion for people and leadership

• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Working pattern: Closing shifts from mid-afternoon through to late evening. Will include at least 1 weekend shift which will require flexible availability. We're happy to discuss this further at interview.

30% colleague member discount in store - see below for more benefits

You must be aged 18+ to authorise age-related sales, At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on Co-op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro-rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market-leading policies to help you though life's big moments

A place you'll belong

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.