Customer Team Leader

Co-op Group; Cartmel Fell; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail cooperative in the UK is looking for a part-time Customer Team Leader to provide excellent service and support team development. The role involves managing store operations, ensuring safety and compliance, and building relationships with the community. Ideal candidates will have strong leadership skills and a genuine care for customer needs, with a flexible approach to varied shifts.

Benefits

36 days holiday

10% employer pension contribution

30% discount on Co-op products

Full paid training

Virtual healthcare services

Qualifications

• Must be aged 18 or over to authorise age-related sales.
• Desire to learn and grow leadership skills.
• Ability to manage and lead a team.

Responsibilities

• Provide friendly and helpful service.
• Develop team capabilities through coaching.
• Ensure store safety and legality.
• Manage stock accuracy and customer experience.
• Support the store manager in HR processes.

Skills

Customer service skills

Leadership abilities

Organisational skills

Problem-solving skills

Flexibility in shift work

Job description

Customer Team Leader
Location: Oak Street, Windermere, LA23 1EN
Pay: £13.99 per hour
Contract: 24 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including afternoons, evenings, and weekends (to be discussed at interview)
Full, paid training provided
Mobile application available (no CV required)

You must be aged 18 or over to be a Customer Team Leader at Co‑op, as you'll need to authorise age‑related sales.

We're looking for Customer Team Leaders to join our team at Co‑op.

When you join Co‑op, you'll receive dedicated support to help you grow your career and many benefits: 36 days holiday, a pension with up to 10 % Co‑op contribution, access to virtual healthcare services for you and your family, and a 30 % discount on all Co‑op products in our stores.

Benefits

• Full, paid training and dedicated support for personal development and career progression
• 30 % discount on all Co‑op products in store and 10 % discount on other brands
• Up to 10 % employer contribution to the pension scheme
• Stream – a money management app giving you access to a percentage of your pay as you earn it
• 36 days holiday (including bank holidays, pro‑rated for part‑time colleagues)
• Virtual healthcare services: GP appointments, eye care, mental health support and nutrition & fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

What you’ll do

• Provide friendly, welcoming, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop the team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected
• Ensure the store remains safe, legal and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support the store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the introduction of new products and services, working closely with the team to implement change and encouraging open and honest feedback
• Build relationships and get involved in the local community, supporting the store manager with delivery of the local Co‑op community plan

This job would suit people who have

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem‑solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co‑op?

• Full, paid training and dedicated support for your personal development and career progression
• 30 % discount on all Co‑op products in store plus 10 % discounts on all other brands
• A pension scheme with up to 10 % employer contributions
• Stream – a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro‑rated for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the way we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.