Customer Team Leader

Co-op Group; Carluke; On-site; GBP 80,000 - 100,000; Part time

Job summary

A well-known retail company in Carluke seeks a Customer Team Leader to provide excellent service and lead the store team. You will engage with customers, manage team capabilities, and support the Store Manager. Ideal candidates will have strong people skills, organizational capabilities, and flexibility for varied shifts. The role also offers comprehensive training, 36 days of holiday, and a pension scheme with up to 10% contributions. This is a part-time position with potential for overtime and career growth.

Benefits

30% discount on store products

10% discount on other brands

36 days of holiday

Pension scheme with employer contributions

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Qualifications

• Aged 18 or over to authorise age-related sales.
• Ability to work independently and as part of a team.
• Flexibility to work varied shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Manage and develop a team through coaching.
• Ensure store safety and operational compliance.
• Support store manager in HR processes.
• Engage with the local community for better service.

Skills

Customer service

Team leadership

Organisational skills

Problem-solving

Communication

Job description

Customer Team Leader

Location: 75 Carlisle Road, Lanark, ML119RZ

Pay: £13.99 per hour

Contract: 20 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings, afternoons, late evenings, and weekends – to be discussed at interview.

Full, paid training provided.

You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co‑op, as you'll need to authorise age‑related sales. This role may involve periods of independent working which we'll discuss with you at interview. We'll provide relevant safety technology, and the duration of lone working will be kept within agreed guidelines.

We're looking for Customer Team Leaders to join our team at Co‑op.

When you join Co‑op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

As a Customer Team Leader, you'll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager – while also delivering great customer service and performing a wide range of other tasks around the store like restocking shelves and cleaning up spillages.

At Co‑op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Friendly and thoughtful service – give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
• Make sure that the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan.

This job would suit people who have

• A genuine care for the needs of customers and members.
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem‑solving skills.
• Confidence in working alone in a store environment.
• A desire to learn, grow and develop your leadership skills.
• The flexibility to work a range of different shifts.

Why Co‑op?

• Full, paid training and dedicated support for your personal development and career progression.
• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 36 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.