Customer Team Leader

Co-op Digital; Bushmills; On-site; GBP 28,000 - 30,000; Part time

Benefits offered by this job

30% discount on Co-op products

Full training and career development

Flexible pay access

Pension contributions up to 10%

36 days holiday pro-rata

24/7 access to GP appointments

Cycle to work scheme

Job summary

Co-op Digital in Bushmills is searching for a Customer Team Leader to manage operations and lead a team in a vibrant store setting. You'll help ensure our shelves are stocked and services are efficiently delivered to our community.

The right candidate will be passionate about leadership, flexible in working hours, and ideally possess retail or team management skills. Benefits include a 30% discount in-store and access to a pension scheme.

Qualifications

• Ability to work flexibly and lead by example.
• Experience in retail, merchandising, or team management is a plus.

Responsibilities

• Lead the team on your shift for daily store operations.
• Motivate and support your team to deliver great service.
• Work hands-on on the shop floor and tills.
• Support store performance through merchandising and HR processes.
• Engage with the community and promote Co-op membership.

Skills

Passion for people and leadership

Flexibility and example leadership

Skills in retail, merchandising, or team management

Job description

Customer Team Leader

Location: 37 Lower Main Street, Bushmills, BT57 8QA

Pay: £14.48 per hour

Contract: 16 hours per week + regular overtime, 12 month temporary contract, part time

Working pattern: Closing shifts from mid-afternoon through to late evening and close, with flexible availability across the week to include at least 1 weekend shift. Either Friday after 6pm, any shift on Saturday, or Sunday. We’re happy to discuss your availability further at interview.

You must be aged 18+ to authorise age-related sales.

Join us as a Customer Team Leader and take the next step toward managing your own store.

As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you’ll play a key role in making life easier for our customers.

Why this job matters

You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co-op membership, helping to drive the growth of our unique business.

What you’ll do

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

What you’ll bring

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Benefits

• Full training and career development resources
• 30% discount on Co-op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro‑rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market‑leading policies to help you through life's big moments

A place you'll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.