Customer Team Leader

Co-op Group; Bury St Edmunds; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

30% discount in store

Up to 10% pension contributions

36 days of holiday (pro‑rata)

Flexible pay access

GP appointments 24/7

Cycle to work scheme

Job summary

The Co-operative Food in Bury St Edmunds is looking for an energetic Customer Team Leader to head a small store team. You will supervise shifts, keep shelves stocked, and help drive service excellence while supporting community engagement.

You’ll work varied hours across mornings, afternoons, evenings and weekends, with a chance to contribute to post office or bakery duties where available. A strong leader helps the store grow and serve local customers.

Qualifications

• Experience in retail or team management is beneficial.
• Ability to lead by example and work flexibly.
• Passion for people and leadership.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Skills

Leadership

Retail experience

Customer service

Team management

Tools

Point of Sale (POS) systems

Job description

Location: The Co-operative Food, Local Centre Site, Bury St Edmunds, IP32 6TN

Pay: £14.48 per hour

Contract: 22 to 30 hours per week + regular overtime, permanent, part time

Working pattern: various shifts, including early mornings, afternoons, late evenings, and weekends, to be discussed at interview.

30% colleague member discount in store - see below for more benefits

You must be aged 18+ to authorise age-related sales

We’re recruiting Customer Team Leaders to join us in our new store opening soon in Bury St Edmunds. With contracts from 22 hours per week we have a range of shift patterns and would be happy to discuss your availability at interview.

As a Customer Team Leader, you’ll lead a small team in a fast-paced Co‑op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you’ll play a key role in making life easier for our customers.

Why this job matters:

You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co‑op membership, helping to drive the growth of our unique business.

What you’ll do

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co‑op through community engagement and membership growth

What you’ll bring

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Why Co‑op?

At Co‑op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• Full training and career development resources
• 30% discount on Co‑op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro‑rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market‑leading policies to help you though life’s big moments

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

We reserve the right to remove a vacancy before the scheduled closing date.