Customer Team Leader

Quorn Country Tiles Limited; Burton on the Wolds; On-site; GBP 28,000 - 30,000; Full time

Job summary

A diverse home improvement company in Burton on the Wolds is seeking a Showroom Team Leader to manage showroom operations and enhance customer relations. The ideal candidate will possess sales experience, excellent organizational and communication skills, and a strong focus on customer service. This full-time position offers a competitive salary and performance bonuses, along with various benefits including a friendly work environment and paid training.

Benefits

Friendly work environment

Competitive salary package

Paid training

Employee assistance programme

Healthcare cash plan

Company pension

Employee discounts

Volunteer days

Qualifications

• Experience in a sales environment, preferably in luxury goods.
• Well-organized and able to prioritize tasks effectively.
• Self-motivated with a strong customer focus and excellent communication.

Responsibilities

• Support the Showroom Manager with sales and customer service.
• Manage leads and monitor sales advisors’ workloads.
• Conduct showroom appointments and provide outstanding service.

Skills

Sales experience

Customer focus

Strong communication skills

Organizational skills

Team management

Tools

Microsoft Office

Job description

Showroom Team Leader – Quorn Stone

As a Showroom Team Leader you will have a full understanding of the sales cycle, you will be experienced and confident in targeting, engaging and qualifying potential customers.

Responsibilities

• Support the Showroom Manager with sales, customer service and resolving issues as and when required.
• Manage your own leads and monitor the sales advisors’ workloads.
• Conduct face‑to‑face showroom appointments with customers.
• Answer incoming sales calls and make outbound calls to our customer database.
• Create quotations, process payments, arrange deliveries and provide outstanding after‑sales service.
• Provide advice on suitability, sizing and pricing whilst showcasing a natural flair for interiors.
• Update the CRM system with relevant client information and daily activity.
• Arrange samples to be dispatched.
• Welcome customers to the showroom and build relationships, ensuring a professional and friendly welcome.
• Resolve problems and handle customer complaints.
• Guide the sales team in closing sales.
• Assist with new starter inductions and training.

Qualifications

• Experience in a sales environment (desirable).
• Experience in the luxury goods market (desirable).
• Knowledge of interiors (desirable).
• Experience in managing and developing a team.
• Extremely well‑organised and able to prioritise tasks.
• Enthusiastic and hands‑on.
• Self‑motivated with the ability to inspire those around you.
• Strong customer focus.
• Excellent communicator.
• Familiar with Microsoft Office.

Compensation

Base Salary: £28,000.00‑£30,000.00 plus performance bonus potential of up to £13,952 (OTE £43,952).

Benefits

• A great place to work with a friendly and welcoming team.
• Competitive salary package.
• Paid training.
• Employee assistance programme.
• Competitive holiday allowances with the option to buy holiday.
• Enhanced parental leave.
• Company pension.
• Healthcare cash plan provided by Simply Health.
• Employee and friends & family discount on Quorn Stone products.
• Employee wellbeing initiatives with Mental Health First Aiders available across the business.
• Two volunteering days each year.
• Working hours: 37 hours per week, with 2 days off.
• Opening hours: Monday‑Friday 9am‑5pm, Saturday 9:30am‑5pm, Sunday closed.

Full‑time position. Location: In person. Licence/Certification: Driving licence required.