Customer Team Leader

Co-op Group; Birmingham; On-site; GBP 80,000 - 100,000; Part time

Job summary

A prominent retail organization in Birmingham is seeking a Customer Team Leader to deliver exceptional service and manage store operations. This role involves team leadership, customer engagement, and ensuring operational safety. The ideal candidate should be over 18, possess strong people skills, and be flexible with shifts. The company offers career development, competitive pay, and various employee benefits including discounts and training opportunities.

Benefits

30% discount on Co-op products

Pension scheme with employer contributions

Full, paid training

36 days of holiday

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• Must be aged 18 or over to authorise age-related sales.
• Experience in customer service preferred.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Coaching and training team members.
• Ensure store remains safe and operational.
• Manage stock accuracy and diligence checks.
• Support Store Manager with HR processes.
• Introduce new products and services.

Skills

Customer care

People skills

Organisational skills

Problem-solving

Leadership skills

Flexibility

Job description

Customer Team Leader

Location: Newhall Square, Newhall Street , Birmingham, B3 1RU

Pay: £13.99 per hour

Contract: 26 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!)

Age requirement: You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age‑related sales.

What you'll do

• Friendly and thoughtful service - you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations


• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected


• Make sure that the store remains safe, legal, and fully operational


• Manage diligence checks and stock accuracy to make shopping a great experience for our customers


• Support your store manager by deputising when they're not working and delivering a variety of HR processes


• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback


• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan

This job would suit people who have

• A genuine care for the needs of customers and members


• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor


• Great people skills, with the ability to build positive relationships with customers and colleagues


• Strong organisational and problem‑solving skills


• A desire to learn, grow and develop your leadership skills


• The flexibility to work a range of different shifts

Why Co‑op?

• Full, paid training and dedicated support for your personal development and career progression


• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands


• A pension scheme with up to 10% employer contributions


• Stream- a money‑management app giving you access to a percentage of your pay as you earn it


• 36 days of holiday (including bank holidays, pro rata for part‑time colleagues)


• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations


• 24/7 employee assistance service


• Rotas shared three weeks in advance and accessible on your phone


• Cycle‑to‑work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

We’ll ask for reasonable adjustments if you need them during the recruitment process.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.