Customer Support Virtual Assistant – Chat & Email Handling

Mashreq Bank; United Kingdom; Remote; GBP 25,000 - 35,000; Part time

Job summary

A dynamic global company is seeking a dedicated Customer Support Virtual Assistant to join their remote team. The role involves ensuring exceptional customer experience by handling inquiries via chat and email. Ideal candidates will possess strong communication skills and the ability to multitask. This position offers flexible working hours and opportunities for professional growth.

Benefits

Work-from-home flexibility

Competitive compensation

Professional growth opportunities

Supportive remote team environment

Qualifications

• Excellent written and verbal communication skills in English.
• Strong interpersonal skills with a customer-first attitude.
• Ability to multitask and manage multiple inquiries simultaneously.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Resolve customer complaints and issues efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with internal teams for seamless solutions.

Skills

Excellent written and verbal communication skills in English

Strong interpersonal skills

Ability to multitask

High attention to detail

Proficiency in MS Office and CRM systems

Adaptability to evolving work processes

Tools

MS Office

Google Workspace

CRM systems

Job description

Job Summary

The Elite Job is seeking a dedicated Customer Support Virtual Assistant to join our remote team. This role is pivotal in ensuring an exceptional customer experience through efficient handling of chat and email inquiries. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to maintain a professional and empathetic tone with customers. This is a remote work opportunity, offering flexibility and the chance to work with a dynamic, global team.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via chat and email.

• Resolve customer complaints, questions, and issues with accuracy and efficiency.

• Maintain detailed records of customer interactions, transactions, and feedback.

• Collaborate with internal teams to provide seamless solutions and elevate issues when necessary.

• Monitor customer satisfaction and suggest improvements to enhance service quality.

• Stay updated on product or service knowledge to provide accurate information.

• Contribute to the development of support documentation and FAQs.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong interpersonal skills with a customer-first attitude.

• Ability to multitask and manage multiple inquiries simultaneously.

• High attention to detail and problem-solving skills.

• Proficiency in basic computer applications (MS Office, Google Workspace) and CRM systems.

• Adaptability to evolving work processes and technology tools.

Experience

• Prior experience in customer service, virtual assistance, or support roles preferred but not mandatory.

• Experience in handling chat and email support is a strong advantage.

• Familiarity with e-commerce, tech, or SaaS industries is a plus.

Working Hours

• Flexible remote work schedule.

• Shifts may vary depending on customer support requirements, including part-time or full-time options.

• Availability during peak hours may be required for certain projects.

Knowledge, Skills, and Abilities

• Exceptional communication and active listening skills.

• Patience and empathy in addressing customer concerns.

• Ability to work independently and meet deadlines.

• Analytical skills to assess issues and provide effective solutions.

• Team collaboration and willingness to adapt to different workflows.

Benefits

• Work-from-home flexibility.

• Competitive compensation with performance-based incentives.

• Professional growth opportunities and training programs.

• Supportive, inclusive, and collaborative remote team environment.

• Access to tools and resources for productivity and skill development.

Why Join The Elite Job

Joining The Elite Job means being part of a forward-thinking company that values customer satisfaction and employee growth. You will gain exposure to diverse projects, work alongside a talented team, and enjoy the flexibility of a remote work environment while contributing to meaningful customer experiences.

How to Apply

Interested candidates should submit their resume and a brief cover letter highlighting relevant experience and skills to us. Please include Customer Support Virtual Assistant – Chat & Email Handling in the subject line. Shortlisted candidates will be contacted for a virtual interview.