Customer Support Technician

ic resources; England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading technology company in the United Kingdom is seeking a Customer Support Technician. You will be responsible for providing technical customer support and managing returns of faulty equipment. Ideal candidates must have experience with electronics, fault-finding capabilities, and be comfortable with minor repairs. Occasional national and international travel might be required. This role offers an exciting opportunity to work in a dynamic environment.

Qualifications

• Experience with electronics and PCB technology.
• Ability to fault-find and support customers technically.
• Comfortable with occasional travel nationally and internationally.
• Experience managing a returns process.
• Experience in carrying out minor repairs and refurbishment.

Responsibilities

• Provide technical customer support.
• Perform fault-finding on equipment.
• Manage returns and replacements of faulty equipment.
• Support installation activities.
• Configure technology to customer specifications.

Skills

Experience with electronics

Fault-finding skills

Customer technical support

Minor repairs and refurbishment

Managing returns process

Job description

Overview

An excellent opportunity has become available for a Customer Support Technician to join a leader in the design, innovation and manufacturer of wireless and sensing solutions.

Responsibilities

• Technical customer support
• Fault-finding
• Managing returns and replacements of faulty equipment
• Supporting installation activities
• Configuration of technology to customer specifications

Qualifications

To be considered for the Customer Support Technician opportunity you must have experience with electronics and PCB technology, be able to fault-find, comfortable supporting customers technically, happy to travel occasionally nationally and internationally, experience managing a returns process, and experience carrying out minor repairs and refurbishment.

If you would like further information about the Customer Support Technician opportunity or have interest in making an application, please contact Luke Ord.