Customer Support Team Leader (Travel and Accommodation)

Office Angels; Exeter; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Support Team Leader in Exeter. You will lead a team providing flexible housing solutions and ensure high service standards. The ideal candidate will have team leadership experience and a strong customer service background. This role offers an impressive benefits package and the chance to be part of a fast-growing industry.

Benefits

25 days holiday plus bank holidays

Contributory pension

Private healthcare

Free eye tests

Access to a GP 24/7

Long service awards

Welcome box of goodies

Qualifications

• Experience leading a team in a customer-driven environment.
• Exceptional attention to detail and outstanding customer service skills.
• Adaptability to meet the needs of a dynamic business environment.

Responsibilities

• Lead a team of accommodation specialists to book travel for clients.
• Mentor the team through coaching and 1:1 reviews.
• Manage enquiries and bookings with exceptional attention to detail.

Skills

Team leadership

Customer service skills

Attention to detail

IT tools proficiency (Microsoft Office, CRM)

Job description

Do you have a natural team leader ability and ready to take the next step in your career? Our client is looking for someone to come in and nurture, lead and grow one of their customer service/sales teams. If you are looking for an exciting opportunity with a modern, forward thinking client and come from a customer led industry we want to hear from you!

Job Title: Customer Support Team Leader (Travel and Accommodation)

Location: Exeter

Salary: £32,000

Hours: Monday-Friday 8:45am-5:30pm

Benefits: Wow! This company is all about the culture and has an impressive benefits package to offer! 25 days holiday (plus Bank holidays) plus an additional 2 days off for wellbeing taking that to 27! Contributory pension, private healthcare, free eye tests, and 24 hour access to a GP are also in the package as well as long service awards! There are many social and company events with the opportunities to be part of employee-led committees. On joining the company, you will receive a welcome box of goodies and a company wide induction programme! This company genuinely knows the importance of a positive working culture and looking after their employees, providing employees the opportunity to be part of fast growing, accommodation industry and the opportunity for world travel.

The Company: An award-winning global supplier of serviced accommodation working with a portfolio of large international corporate clients.

The Role: As a Customer Support Team Leader, you will be an integral part of a busy operations team. Delivering flexible housing solutions to clients and guests. You'll combine hands‑on service with outstanding team leadership. If you have resilience, drive, ambition and are passionate about developing your team this is the role for you!

Key Duties:

• Lead a team of accommodation specialists, supporting them with booking accommodation for a range of clients.
• Work alongside Account Managers to ensure collation and review of client feedback and put actions in place to maintain service levels and expectations
• Be an ambassador championing the core values of the company
• Mentor the team, coaching and developing them to unlock their full potential through 1:1s and reviews
• Review team performance, deliver feedback and performance management
• Actively participate in business initiatives and undertake wider leadership responsibilities
• Manage enquiries and bookings with exceptional attention to detail
• Serve as a subject matter expert, guiding a team and clients
• Develop and implement protocols to maintain high service standards
• Build and nurture relationships with clients, suppliers and colleagues
• Meet and exceed KPI'S and revenue targets while supporting company procedures

The Candidate:

• A highly motivated individual with a positive 'can do' attitude
• Experience of leading a team
• Exceptional attention to detail and outstanding customer service skills
• Adaptability to meet the needs of a dynamic business environment
• Confidence with IT tools, including Microsoft Office and CRMs
• Ideally a background in sales, housing, travel or hospitality

TO APPLY: If this sounds like a role you could thrive in please apply online, email [e-mail] or call Vicky on 01392 426200

Office Angels is an employment agency and business. We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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