Customer Support Team Leader (Supply Chain)

Omega Resource Group; Dudley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A logistics leader based in Dudley is seeking a Customer Support Team Leader. This role involves leading a team, managing service activities, and collaborating on processes. Candidates should have experience in customer service and logistics, with strong soft skills to motivate their team. The position offers competitive benefits including 25 days annual leave and a pension scheme.

Benefits

25 days annual leave plus Bank Holidays

Competitive Pension Scheme

Annual Bonus Scheme

Private Health Care Options

Qualifications

• Tenured experience in a customer service lead role managing a team.
• Experience in logistics and/or supply chain is paramount.
• Excellent soft skills to motivate, coach and lead a team.

Responsibilities

• Lead daily delivery of service activities and manage team tasks.
• Mentor and train the Customer Service team.
• Analyse processes and perform CI activities.

Skills

Customer service management

Logistics knowledge

Team motivation

Soft skills

Job description

Overview

Position: Customer Support Team Leader

Location: Dudley, West Midlands

Job Type: Permanent / Onsite

My client, a logistics leader with world renowned recognition, are on the hunt for a Customer Support Team Leader to head up the team in the UK head office!

Responsibilities

• Lead the daily delivery of service activities, taking ownership for the team’s overall tasks and workload.
• Mentor and train the Customer Service team to meet expected service standards.
• Collaborate with the Customer Service & Asset Manager to design, implement, and monitor team processes.
• Analyse processes within the Service team and perform CI activities.
• Manage a dedicated portfolio of customers in the UK region.

Experience and Qualifications

• Tenured experience in a customer service lead role managing a team.
• Experience in logistics and/or supply chain is paramount!
• Understanding of customer centric principles and service centre environments.
• Excellent soft skills to motivate, coach and lead a team to achieving success.

Benefits

• 25 days annual leave plus Bank Holidays
• Competitive Pension Scheme
• Annual Bonus Scheme
• Private Health Care Options

Candidates who currently are a Customer Support Team Leader, Service Team Lead or Customer Service Supervisor may be suitable for this position.

For more information regarding this Customer Support Team Leader role please contact Ben Herd on (phone number removed) or

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

For details of other opportunities available within your chosen field please visit our website

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors