Customer Support Team Lead

Cathedral Appointments Ltd; Exeter; On-site; GBP 27,000 - 32,000; Full time

Job summary

A client-focused business in Exeter is seeking a Customer Support Team Lead to motivate and support a dynamic team. This leadership role requires proven experience in an office environment and strong people management skills. The ideal candidate will excel in communication and problem-solving, fostering a customer-centric approach. Competitive salary of up to £32k offered along with benefits including private healthcare and generous holiday.

Benefits

27 days holiday + bank holidays

Private healthcare

Pension scheme

Sabbatical options

Electric car salary sacrifice scheme

Qualifications

• Proven leadership experience in an office-based environment.
• Strong ability to inspire and develop a high-performing team.
• Excellent communication and adaptability to change.

Responsibilities

• Lead and motivate a customer support team to maintain high service standards.
• Collaborate with stakeholders to drive continuous improvement.
• Conduct coaching sessions and performance reviews to support team development.

Skills

Leadership experience

People management

Communication skills

Problem-solving skills

Customer-focused mindset

Job description

Up to £32k DOE | Onsite | Exeter

Our client is a thriving, people-focused business delivering high-quality service solutions across the UK and internationally. With a collaborative culture, modern office environment, and a strong reputation for innovation and employee development, they are committed to supporting growth and rewarding success. The team continues to expand, offering excellent career progression within a supportive and forward-thinking environment.

Role:

This is an excellent opportunity for an experienced leader from an office, hospitality, travel, or retail environment who is looking to take the next step in their career. The Customer Support Team Lead will motivate and support a dynamic team, ensuring exceptional service delivery for clients and customers. This is a hands‑on leadership role suited to someone proactive, resilient, and passionate about developing others in a fast‑paced, evolving business.

Responsibilities of the Customer Support Team Lead:

• Lead, motivate, and support a customer support team to deliver consistently high service standards.
• Collaborate with key internal stakeholders to review feedback and drive continuous improvement.
• Conduct regular 1-to-1s, coaching sessions, and performance reviews to support team development.
• Contribute to business-wide initiatives, working cross‑functionally to enhance customer experience and internal processes.

Requirements of the Customer Support Team Lead:

• Proven leadership experience in an office-based environment; hospitality or retail sector experience advantageous.
• Strong people management capability, with the ability to inspire and develop a high-performing team.
• Excellent communication and problem-solving skills, with a calm and adaptable approach to change.
• Customer-focused mindset and a commitment to continuous improvement.

Benefits:

• Salary up to £32,000 DOE.
• 27 days holiday (including 2 rest days) + bank holidays, plus your birthday off.
• Private healthcare and 24-hour GP access.
• Pension scheme with increasing employer contributions.
• Sabbatical options, quarterly reward experiences, and opportunities for travel.
• Electric car, cycle, and tech salary sacrifice schemes, plus wellbeing support.

If you’re an ambitious leader ready to make an impact in a growing customer support function, we’d love to hear from you. Apply today to join a business that truly values its people and promotes from within.

Note on Sponsorship

We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.