Customer Support & Success Analyst - Hybrid (Europe)

Carta; Greater London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A leading financial infrastructure company in Greater London seeks an experienced customer support role to manage client relationships and provide top-tier service. Responsibilities include proactive client engagement, case management, and collaboration with support teams. Ideal candidates will be fluent in English, organized, and possess strong problem-solving skills. The position offers a hybrid work schedule: 3 days in office and 2 days remote, ensuring a balance of flexibility and teamwork.

Qualifications

• Fluency in English, both written and verbal.
• Passionate about client services.
• Ability to learn quickly and manage new challenges.
• Strong attention to detail.

Responsibilities

• Build strong customer relationships while providing excellent support.
• Provide accurate front-line support for all customers.
• Proactively follow-up with clients.
• Ensure adherence to Service Level Agreements (SLAs).
• Conduct case review meetings and trainings.

Skills

Customer relationships

Effective communication

Technical issue articulation

Problem-solving

Organizational skills

Job description

A leading financial infrastructure company in Greater London seeks an experienced customer support role to manage client relationships and provide top-tier service. Responsibilities include proactive client engagement, case management, and collaboration with support teams. Ideal candidates will be fluent in English, organized, and possess strong problem-solving skills. The position offers a hybrid work schedule: 3 days in office and 2 days remote, ensuring a balance of flexibility and teamwork.