Customer Support Specialist - Hybrid Growth Path

Lloyds Banking Group; Gildersome; On-site; GBP 25,000 - 26,000; Full time

Job summary

A prominent banking institution in Leeds is seeking a Customer Support representative. You'll provide essential service in branches, with opportunities for career progression through skill development. The role requires strong interpersonal skills, commitment to customer satisfaction, and the ability to build relationships. You will benefit from a wide-ranging perks package, including a generous pension contribution, medical benefits, and a supportive work culture focused on diversity and inclusion.

Benefits

Generous pension contribution

Annual performance-related bonus

Private medical benefit

Share schemes

Discounted shopping benefits

22 days' holiday plus bank holidays

Wellbeing initiatives

Generous parental leave policies

Qualifications

• No previous financial services experience required.
• Ability to quickly build relationships for fantastic customer experience.
• Genuine passion for helping customers with their finances.

Responsibilities

• Provide face-to-face support to customers.
• Transition to roles helping customers over phone and online.
• Develop new skills and take on complex customer needs.

Skills

People skills

Relationship building

Empathy

Commitment to customer service

Teamwork

Job description

A prominent banking institution in Leeds is seeking a Customer Support representative. You'll provide essential service in branches, with opportunities for career progression through skill development. The role requires strong interpersonal skills, commitment to customer satisfaction, and the ability to build relationships. You will benefit from a wide-ranging perks package, including a generous pension contribution, medical benefits, and a supportive work culture focused on diversity and inclusion.