Customer Support Specialist — Hybrid & Career Growth

Lloyds Banking Group; Shotts; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading banking organization in Scotland is seeking a Customer Support representative to provide face-to-face assistance at branches. The role offers a starting salary of £25,000 with opportunities for progression up to £30,750. You will develop relationships with customers, ensuring they receive exceptional service and support while pursuing your career growth within the company. Join us to make a positive impact and thrive in an inclusive environment.

Benefits

Generous pension contribution

Annual performance-related bonus

Private medical benefit

Share schemes

Discounted shopping benefits

22 days holiday

Qualifications

• Crucially, you’re a people person.
• Ability to quickly build relationships.
• Passion to empathize with customers.
• Commitment to deliver on promises.
• Capable of collaborating with teammates.

Responsibilities

• Provide face-to-face support to customers.
• Transition into various roles over time.
• Deliver outstanding customer service.

Skills

People skills

Relationship building

Empathy

Commitment to service

Teamwork

Job description

A leading banking organization in Scotland is seeking a Customer Support representative to provide face-to-face assistance at branches. The role offers a starting salary of £25,000 with opportunities for progression up to £30,750. You will develop relationships with customers, ensuring they receive exceptional service and support while pursuing your career growth within the company. Join us to make a positive impact and thrive in an inclusive environment.