Customer Support Specialist - Flexible WFH & Stock Options

Synthesia; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading AI video communications company in the United Kingdom is seeking a Customer Support Representative to provide assistance to customers with inquiries and issues related to their products and services. The ideal candidate will possess strong communication skills, at least a year of experience in technical support, and be willing to work flexible shifts, including weekends. This is a fantastic opportunity to join a fast-paced team in a growing organization that values customer satisfaction and continuous improvement.

Benefits

Flexible WFH

Generous stock option plan

Pension

25 days of annual leave + Bank holidays

Fun culture with regular socials

Free office snacks

Qualifications

• At least 1 year experience within a technical support environment.
• Flexibility to work different shifts, including weekends and bank holidays.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries via email, chat, or social media.
• Provide accurate information and support to customers.
• Collaborate with technical support teams to resolve customer issues.

Skills

Excellent verbal and written communication skills

Customer-oriented mindset

Good computer skills

Ability to multitask

Education

High school diploma or equivalent

College degree in a related field

Tools

Intercom

Salesforce

Zendesk

Job description

A leading AI video communications company in the United Kingdom is seeking a Customer Support Representative to provide assistance to customers with inquiries and issues related to their products and services. The ideal candidate will possess strong communication skills, at least a year of experience in technical support, and be willing to work flexible shifts, including weekends. This is a fantastic opportunity to join a fast-paced team in a growing organization that values customer satisfaction and continuous improvement.