Customer Support Specialist (Czech & English) - Sofia, Bulgaria

Velenosi & Meredith Consulting; City Of London; On-site; GBP 26,000 - 36,000; Full time

Job summary

A leading consulting firm in the City of London is seeking a Customer Support Specialist fluent in Czech and English. In this role, you will assist consumers with product guidance, order tracking, and account management in a fast-paced, compliance-driven environment. The ideal candidate has excellent communication skills, a reliable mindset, and a passion for helping others. Competitive salary and career development opportunities are offered.

Benefits

Competitive salary

Private health insurance

Paid training

Career development

Modern office environment

Qualifications

• Native or C2-level Czech and strong English.
• Experience in customer service or retail is a plus.
• Comfort working with digital tools and support systems.

Responsibilities

• Support adult consumers by assisting with product guidance.
• Manage order tracking and account management.
• Address general inquiries via phone, chat, and email.

Skills

Fluent in Czech

Strong English

Excellent communication skills

Problem-solving skills

Detail-oriented

Job description

About the job Customer Support Specialist (Czech & English) - Sofia, Bulgaria

🌟 We're Hiring: Customer Support Specialist (Czech & English) in Sofia, Bulgaria

Are you fluent in Czech and passionate about helping others? Join our on-site team in Sofia, where you'll support adult consumers of a leading international lifestyle brand by assisting with product guidance, order tracking, account management, and general inquiries via phone, chat, and email all within a compliance-driven, fast-paced environment.

What's in it for you:

• Competitive salary with additional annual payments
• Private health insurance & wellness support
• Paid training and structured onboarding
• Career development in a growing international company
• Modern office environment with a collaborative team

You Bring:

• Native or C2-level Czech and strong English
• Excellent communication and problem-solving skills
• Comfort working with digital tools and support systems
• Previous customer service or retail experience is a plus
• Detail-oriented, reliable, and customer-focused mindset

Deliver outstanding service in a highly respected, regulated industry and grow with a team that values quality, compliance, and care.

Apply now and take the next step in your customer service career!