Customer Support Specialist - Calm, Fast Resolutions

One Utility Bill; Newcastle upon Tyne; On-site; GBP 26,000 - 27,000; Full time

Job summary

A leading utility service provider is seeking a Customer Support Advisor in Newcastle upon Tyne. In this role, you will engage with customers, address their issues, and ensure satisfaction through various communication methods, including live chats and phone calls. The ideal candidate should have excellent communication skills and a calm demeanor under pressure. This position offers alternating working hours during the week and requires working one Saturday per month, providing a dynamic work environment.

Qualifications

• Ability to manage a workload independently and effectively.
• Experience in customer support is preferred.
• Calm demeanor under pressure.

Responsibilities

• Engage with customers and address their issues.
• Ensure customer satisfaction through effective communication.
• Resolve customer queries via live chats, phone calls, and emails.

Skills

Excellent communication skills

Problem-solving abilities

Customer service orientation

Job description

A leading utility service provider is seeking a Customer Support Advisor in Newcastle upon Tyne. In this role, you will engage with customers, address their issues, and ensure satisfaction through various communication methods, including live chats and phone calls. The ideal candidate should have excellent communication skills and a calm demeanor under pressure. This position offers alternating working hours during the week and requires working one Saturday per month, providing a dynamic work environment.