Customer Support Specialist

Mercor; United Kingdom; Remote; GBP 60,000 - 80,000; Part time

Job summary

A leading AI talent company is seeking a Customer Service Representative to design questions for AI research. This remote position requires over 4 years of customer service experience and the ability to work independently. Work commitments are part-time (15+ hours/week) with a duration of 3–4 weeks. Compensation ranges from $45 to $65 per hour, and the role is specifically for candidates in the US, UK, or Canada.

Qualifications

• 4+ years full-time work experience as a Customer Service Representative.
• Access to a desktop or laptop computer (no Chromebooks).

Responsibilities

• Design questions related to your occupation as a Customer Service Representative.
• Work independently and asynchronously to meet project deadlines.
• Ensure question quality aligns with AI research objectives.
• Collaborate with AI teams to refine question sets and improve outcomes.
• Utilize your professional experience to enhance project deliverables.

Skills

Customer service experience

Independent work

Collaboration

Job description

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Mercor provided pay range

This range is provided by Mercor. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45.00/hr - $65.00/hr

About The Job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position

Customer Service Representative

Type

Contractor

Compensation

$45–$65/hour

Location

Remote

Duration

3–4 weeks

Commitment

15+ hours/week

Role Responsibilities

• Design questions related to your occupation as a Customer Service Representative.
• Work independently and asynchronously to meet project deadlines.
• Ensure question quality aligns with AI research objectives.
• Collaborate with AI teams to refine question sets and improve outcomes.
• Utilize your professional experience to enhance project deliverables.

Qualifications

• 4+ years full‑time work experience as a Customer Service Representative.
• Be based in the US, UK, or Canada.
• Access to a desktop or laptop computer (no Chromebooks).

Compensation & Legal

• At‑will contractor to Mercor.
• Paid weekly via Stripe Connect.
• Cannot support H1‑B or STEM OPT status candidates.

Application Process (Takes 20–30 mins to complete)

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome/welcome
• For any help or support, reach out to: [e-mail]

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.